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FREQUENTLY ASKED QUESTIONS
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Frequently Asked Questions

How do I….

...borrow materials?
Look on the back of your Carlow University ID card (if you have one). If there is a 14-digit barcode number on the back, then you are already registered in the library system and can borrow materials from Grace Library.

If you do not have a Carlow University ID card or there is no barcode on the back of your ID card, fill out a Grace Library Registration Form (available during the Orientation Photo ID sessions or at Grace Library). Submit the completed form at the Student Life Office when you get your Carlow ID picture taken or take it to the library. You can obtain a library barcode number in either location.

There is no limit to the number of items that you can borrow from the library.

...view my library account?
Access the library’s web page and click on the link for Grace Library's Online Catalog.   Once you are in the online catalog look in the top right hand corner and enter in your complete library barcode number without spaces (from the back for your Carlow ID) in the appropriate box.  If you are not sure of your PIN contact the library for assistance. You will not see a new page after logging in; however, now you can click the My Account link in the grey toolbar that runs near the top of each page to see what you have borrowed, renew your materials, change your PIN and place a hold on materials.

....find out if the library owns a specific book or video?
From any computer on campus you can access the library’s web page and click on the link for Grace Library's Online Catalog. From there you can search to see a listing of what Grace Library owns.

...access library databases?
If you are on campus, go to the Grace Library home page and select the link for Find Articles. All library databases are available from computers located on Carlow's main Oakland campus and in the Cranberry and Greensburg Centers.

If you are not on campus, go to the Grace Library home page and click on the link for Off Campus Access. This page will indicate what databases are available from off campus and how you can connect to them.

...find a periodical article?
Many of the library’s online periodical indexes offer the full text of periodical articles. If the full text is available for printing, this will be indicated by a note in the record for the article. A note will also indicate if Grace Library subscribes to this periodical in the print format.

A rolodex master list of the library’s print periodicals is available on the second and fourth level of the library. The Journal Title List is also available on the Library’s web page or in a printed form in the library. This list indicates if a periodical is available, in what format it is available, and its location.

...find materials my professor has placed on reserve?
If your professor has said that the materials are on the E-Reserve (Electronic Reserve) system, go to http://library.carlow.edu/ereserves.html and follow the instructions there for accessing reserve materials online. 

If your professor has said that the materials are on reserve in the library you can come to Grace Library and ask at the Circulation Desk for the materials. You will need to know the name or the course number of your class and your professor’s name. For some reserve materials you will be required to leave an ID card at the Circulation Desk while you use the materials in the library. 

A full listing of the reserve materials can be viewed by connecting to the Grace Library's Online Catalog and clicking on the toolbar button called Reserve Desk.  You can then search by course name, course number or your professor's name.

...get help with my research?
Stop by and ask in person or, call 412-578-6139 or, call 412-578-6142 or, E-mail gracelibrary@carlow.edu or , fill out the Ask a Librarian form.

Librarians are available to help you during most of the library’s operating hours. The Grace Library Librarians will assist you in clarifying and researching your assignment topics.

06/08

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